Shipping Policy
📦 HerTime Shipping Policy
Effective Date: September 1st, 2025
We’re excited to deliver care, comfort, and connection straight to your door. Below is everything you need to know about how we ship your HerTime orders.
🚚 Where We Ship
We currently ship within the United States.
Looking to ship internationally? Let us know—we’re working on it!
⏳ Processing Times
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Orders are processed within 2–4 business days of receiving your order.
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During holidays or new collection launches, processing times may be slightly extended.
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Once shipped, you’ll receive a tracking number via email.
📦 Shipping Methods & Delivery Times
We use trusted carriers such as USPS, UPS, and FedEx.
Estimated delivery times after processing:
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Standard Shipping: 3–7 business days
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Expedited Shipping (if available): 2–3 business days
Delivery time may vary based on your location and chosen shipping method.
💌 Tracking Your Order
You’ll receive an email with a tracking number once your order has shipped.
If you haven’t received tracking after 5 business days, please contact us at:
🧊 Warm Weather Shipping Notice
During hot seasons, we may delay shipping of temperature-sensitive items (e.g., chocolate, skincare) to ensure they arrive fresh and intact. You’ll be notified of any adjustments.
❌ Incorrect Address Policy
Please double-check your shipping address before placing an order.
HerTime is not responsible for packages delivered to an incorrect or undeliverable address provided by the customer.
📦 Lost or Damaged Packages
If your package is lost or arrives damaged:
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Take photos of the package and items.
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Contact us within 7 days of delivery.
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Email: support@hertime.co with your order number and photos.
We’ll do our best to replace or resolve the issue quickly.
💳 Shipping Fees
Shipping costs are calculated at checkout based on your selected method and location.
Free shipping promotions (if available) will be clearly shown at checkout.
💕 Questions?
We’re here to help every step of the way.
Reach out anytime: