Refund Policy
Hertime's Refund Policy
We hope your HerTime box brings comfort, care, and connection. However, if something isn’t right, we’re here to help make it better.
Returns & Refund Eligibility
We offer refunds or replacements on eligible items within 14 days of delivery. To be eligible for a refund:
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Your item must be unused and in its original packaging.
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A proof of purchase or order number is required.
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Refunds are only applicable to non-perishable items (e.g., unopened skincare, unused accessories).
Perishable or personalized items (like tea, snacks, handwritten notes, and pads/tampons ) are not eligible for return.
Processing Time
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment within 5–7 business days.
❌ Non-Refundable Items
Please note, we do not offer refunds on:
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Perishable goods (e.g., teas, snacks)
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Personalized items (e.g., handwritten notes)
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Digital content
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Sale items or gift cards
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Shipping fees (unless due to our error)
📦 Damaged or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please email us at [your email] within 7 days of delivery.
Attach photos and your order number so we can make it right as quickly as possible.
💌 How to Start a Refund or Return
To initiate a return or refund, contact us at:
Please include:
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Your full name
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Order number
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Reason for return
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Photo(s), if applicable
❗️Important Note on Allergies
It is the customer’s responsibility to review all product ingredients and ensure the order is free from anything that may trigger the recipient’s allergies or sensitivities.
HerTime is not liable for adverse reactions due to unreported or unknown allergies.
⚕️ Health & Medical Disclaimer
HerTime is not a medical provider, and none of our products or information should be interpreted as medical advice or treatment.
Our content is for general wellness purposes only. Always consult with a licensed healthcare provider regarding medical concerns or conditions.
💡 We’re Here to Help
We’re committed to creating a beautiful and supportive experience for every customer. If you have questions or concerns, don’t hesitate to reach out. Your trust means everything to us.